The post holder will assess callers with a wide spectrum of clinical conditions, advise patients on next steps, and refer them to further care when appropriate. Using NHS Pathways and other clinical decision support systems, the Clinical Advisor provides safe, evidence‑based telephone triage as part of a multidisciplinary team within DHU 111 (East Midlands) CIC.
Key Responsibilities
* Deliver safe, effective telephone triage, assessment, and clinical validation for patients of all ages using NHS Pathways.
* Provide evidence‑based advice, promote self‑care, and direct patients to appropriate health‑care services across primary, secondary, community, and emergency settings.
* Support Health Advisors and colleagues with clinical guidance and advanced communication, negotiation, critical‑thinking, and decision‑making skills in a high‑pressure environment.
* Maintain accurate patient records and deliver compassionate, patient‑centred care while meeting service quality and performance standards.
* Maintain professional registration (NMC, HCPC, GPhC or equivalent), clinical competence, and ongoing professional development.
* Participate in supervision, performance reviews, mandatory training, and service development activities.
* Work in accordance with professional codes of conduct, organisational values, and current clinical guidelines.
* Support the clinical governance, quality improvement, research, and service development activities.
* Advocate equality, diversity, and inclusion and promote safe, professional working environment.
Professional Standards & Clinical Governance
* Maintain active professional registration and comply with relevant professional codes of conduct.
* Participate in clinical supervision, reflective practice, performance reviews, and continuing professional development.
* Maintain up‑to‑date knowledge of clinical guidelines, best practice, and service developments.
* Act as a mentor and role model, supporting the development of Clinical Advisors and Health Advisors.
* Attend mandatory training, meetings, and system updates as required.
* Communicate effectively with colleagues, health‑care professionals, and external agencies.
* Escalate outstanding concerns appropriately and contribute to a safe, professional working environment.
Person Specification – Essential
* Registered Nurse (Adult), Registered Paramedic, or Registered Pharmacist with current professional registration.
* Minimum of two years’ post‑registration clinical experience.
* Experience working within multidisciplinary and multi‑agency environments.
* Broad clinical knowledge and experience, including acute and/or primary care settings.
* Experience working independently.
* Evidence of ongoing learning, training, and professional development.
* Strong clinical assessment, decision‑making, and critical‑thinking skills.
* Excellent communication and negotiation skills.
* Good IT literacy and confidence using telephony‑based systems.
* Effective time‑management and prioritisation skills.
* Ability to work under pressure and contribute to service development.
* Understanding of patient confidentiality, accountability, and data protection requirements.
Person Specification – Desirable
* Minor Illness/Injury qualification.
* Mentoring or coaching qualification.
* NHS 111 triage or telephone advice experience.
* Experience working within primary care.
* Knowledge of local primary care services and stakeholders.
* Specialist IT skills.
DHS Values (Role Model)
* Compassionate – Demonstrating kindness, empathy, and understanding towards patients, colleagues, and communities.
* Accomplished – Providing responsive, adaptable, and professional care and advice 24/7.
* Respectful – Valuing diversity, listening to others, and learning from different perspectives.
* Encouraging – Supporting confidence, development, innovation, and a culture of speaking up.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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