The overall purpose of a hospitality manager/ duty manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. Responsible for overseeing various aspects of hospitality, the manager plays a pivotal role in coordinating and optimising services to meet and exceed guest expectations. This includes managing catering and dining services, ensuring high-quality food and beverage offerings, and maintaining the overall ambiance of hospitality areas. The manager collaborates with diverse teams such as catering staff, event planners, and facility personnel to guarantee that all aspects of hospitality align with Levy standards and the specific requirements of each event. Additionally, they focus on customer satisfaction, addressing concerns promptly, and continuously seeking ways to enhance the guest experience. A hospitality manager at Aston Villa acts as a crucial link between the venue and its patrons, contributing significantly to the positive reputation and success of hosted events.
KEY RESPONSIBILITIES:
1. Event Planning and Coordination:
o Collaborate with event planners, organisers, and internal teams to understand specific requirements and expectations for each event.
o Develop comprehensive hospitality plans, ensuring seamless integration with overall event logistics.
o Coordinate with departments including catering, facilities, and audio-visual teams for cohesive event execution.
2. Staff Management and Leadership:
o Lead, motivate, and manage a diverse team of hospitality staff.
o Conduct regular team meetings, provide training, and ensure team meets CARE requirements in all TL meetings.
o Foster a positive, collaborative, customer-centric work environment.
3. Catering and Food & Beverage Services:
o Oversee catering operations, ensuring high-quality offerings that meet guest preferences and dietary needs.
o Implement inventory management to minimize waste and control costs.
4. Guest Experience Enhancement:
o Enhance guest experience through top-notch service and attention to detail.
o Monitor and address guest feedback and concerns for continuous improvement.
o Implement creative solutions to personalise and elevate hospitality experiences.
5. Budget Management:
o Develop and manage budgets for hospitality services.
o Monitor expenses and identify cost-saving opportunities.
o Provide financial reports to senior management.
6. Compliance and Health & Safety:
o Ensure compliance with health and safety regulations.
o Develop protocols for a safe, hygienic environment.
o Stay updated on regulations and adjust practices accordingly.
7. Technology Utilisation:
o Use hospitality management software for planning and tracking.
o Implement technological solutions for registration, feedback, etc.
8. Client and Vendor Relations:
o Build and maintain relationships with clients, vendors, and partners.
o Act as the main contact for hospitality inquiries.
9. Continuous Improvement Initiatives:
o Stay updated on industry trends and implement best practices.
o Lead post-event debriefs for improvements.
10. Flexibility and Crisis Management:
o Adapt to changing event dynamics.
o Manage high-pressure situations with contingency plans.
WHAT YOU'LL BRING:
* Experience: Proven experience in hospitality or events management, overseeing large-scale events and catering operations.
* Communication Skills: Excellent verbal and written skills; proficiency in negotiation and conflict resolution.
* Leadership and Team Management: Strong leadership, staff recruitment, training, and development skills.
* Organisational Skills: Exceptional multitasking, attention to detail, and project management abilities.
* Customer Focus: Passion for delivering outstanding guest experiences and proactively meeting needs.
* Flexibility and Adaptability: Ability to adapt under pressure and work irregular hours, including evenings and weekends.
* Knowledge of Industry Trends: Up-to-date with industry trends, technology, and innovative guest services.
* Problem-Solving Skills: Strong analytical skills to resolve issues swiftly and effectively.
* Financial Acumen: Understanding of budget management, cost control, and financial reporting.
* Commitment to Excellence: Dedication to high standards of service and ongoing improvement.
Levy is part of Compass Group, working at premier venues worldwide, delivering exceptional food, drink, and hospitality experiences. Our partnerships include Wimbledon, Twickenham, and others, emphasizing sustainability, wellbeing, diversity, and inclusion. We aim for Net Zero by 2027, are official partners of the British Paralympic Association, and pay at least the Real or London Living Wage.
Job Reference: com/1104/92706001/52732730/SU #Levy UK
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