TeleTech Holdings, Inc. is looking for a Global Knowledge Base Content Specialist III in Daventry, UK. This role involves training and mentoring content specialists, analyzing performance metrics, and delivering continuous improvement initiatives in customer satisfaction.
The ideal candidate should possess a Bachelor's degree along with 3-5 years of call center or training experience and must demonstrate excellent communication and project management skills. Candidates familiar with Learning Management Systems and adult learning principles are preferred.
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