Communities Project Officer – Housing, Rugby Borough Council – CV212RR
3 - 6 Months Contract – Full time – £24.78 per hour UMB – 5 days on site – Based at Town Hall, Evreux Way, Warwickshire, CV212RR.
Overview
Lead the Navigation Way Phase 2 project to let 49 new properties, coordinate sign‑ups, tenancy support, rent collection and tenant settlement to build a new community.
Key Accountabilities
* A. Phase 2 Delivery & Project Coordination
o Lead day‑to‑day coordination for Phase 2, ensuring timely and efficient delivery.
o Monitor programme timelines, identify risks or delays, and help drive solutions across services.
o Attend regular project meetings and multi‑team briefings, providing updates on progress and outstanding actions.
o Undertake site visits pre‑ and post‑handover to track readiness, defects and emerging issues.
* B. Lettings, Allocations, and Household Moves
o Work with the Allocations Team to analyse applicant data and support the Local Lettings Plan.
o Coordinate property offers in collaboration with Housing Services, ensuring suitability checks are completed.
o Liaise with Housing Services to conduct tenancy visits for prospective transferees and support planned moves.
o Lead on tenancy sign‑ups for Phase 2 units as they become available.
* C. Tenant Support & Onboarding
o Ensure sign‑up documentation and information packs are complete, including guidance on property features such as energy‑efficient systems.
o Provide early tenancy support where required (utilities, setting accounts, accessing services).
o Ensure benefit take‑up, change of address for Universal Credit and Housing Benefit and develop good payment practices and income maximisation.
o Help ensure tenants receive a positive welcome and smooth transition into their new homes.
* D. Property Setup, Systems & Compliance
o Ensure Phase 2 properties are added to relevant contracts (cleaning, grounds maintenance, compliance checks, fire safety, etc.).
o Coordinate with internal teams to ensure accurate setup on housing management systems, repairs and mobile working systems, and asset management databases.
o Conduct basic data quality checks once properties are added.
o Communicate with Out‑of‑Hours services to keep them updated and provide correct defect handling instructions.
* E. Repairs, Defects & Handover
o Work with Repairs and Asset teams to ensure properties are correctly established on operational systems and recorded with defect liability details.
o Identify and escalate outstanding build issues, snagging or follow‑up works that may impact tenant move‑ins.
* F. Community & Resident Engagement
o Deliver welcome events, community engagement activities and early tenant‑involvement programmes.
o Support initiatives that promote community cohesion and the long‑term sustainability of the neighbourhood.
* G. Communications & Stakeholder Engagement
o Coordinate with Communications Team to provide accurate messaging for councillors, partners and the public.
o Update internal and external stakeholders, highlighting achievements such as growth of social housing stock.
Key Outcomes for Phase 2
* Successful and timely handover of remaining Navigation Way properties.
* Smooth, efficient tenant onboarding and support.
* Accurate and compliant set‑up of all units across housing, asset and repair systems.
* Effective communication with residents, professionals, stakeholders and partners.
* Continued contribution to increasing the Council's social housing stock and improving local housing outcomes.
Requirements
* Strong project coordination and organisational skills.
* Ability to work confidently across multiple teams and disciplines.
* Experience in housing, income collection, allocations, tenancy management and support or related fields.
* Excellent communication, data handling and problem‑solving abilities.
* Commitment to high‑quality tenant experience and service improvement.
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