Operations Agent (Part-Time)
Depot-based | 95% Office / 5% Warehouse
Monday to Friday, 3:00pm - 8:30pm
£14.02 per hour
About the Role
We are looking for a reliable and customer-focused Operations Agent. This is a primarily office-based role with some light warehouse duties, supporting the smooth running of depot operations and delivering excellent service to both customers and drivers.
Key Responsibilities
Customer Service & Administration (Primary Focus)
* Answering phone calls from customers, drivers, and customer service teams
* Responding to emails and customer queries
* Assisting customers visiting the depot to collect or drop off parcels
Driver De-briefing
* Collecting driver keys and equipment at end of shift
* Ensuring paperwork is signed and correctly processed
* Updating delivery and collection statuses on internal systems
* Completing end-of-shift reports
International Shipments
* Reviewing and sorting shipment paperwork
* Matching invoices to the correct consignments
* Processing documentation through scanners for customs clearance
* Liaising with the warehouse to retrieve documents where required
* Completing end-of-shift reports
Warehouse Support (Approx. 5%)
* Locating parcels for customer collections
* Booking in parcels dropped off by customers
* Relabelling shipments (e.g., redirections or additional information)
What We're Looking For
* Basic computer skills
* Strong communication skills with a polite and professional manner
* Comfortable dealing with customers face-to-face and over the phone
* Good attention to detail and organisation
* Presentable and reliable
No prior experience required - full training will be provided.
The Best Connection is acting as an Employment Business in relation to this vacancy.