Customer service administrator

We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at our Hebburn site. Reporting into the Depot Manager you will need to be hardworking and motivated with the ability to build a rapport with both internal and external customers. The main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships.

Main Responsibilities
To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude with a confident telephone manner
Take regular orders and communicate with customers in relation to any delays and shortages
Build a good rapport with sales team.