Company Outline
Job Role: Study and Technical Support Advisor
Location: UK - Homebased with travel to our Cannock office once a month / quarter
Salary: £35,000 - £40,000 DoE
Contract Type: Permanent, Full Time
What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why Do We Want You?
We're looking for a Study and Technical Support Advisor who genuinely cares about helping others to learn and succeed to join our team at Phoenix Health & Safety (part of Wilmington plc).
This is the perfect role for someone who enjoys bringing structure to their work, but also understands that behind every query is a person needing guidance, reassurance, or sometimes even a nudge in the right direction. You'll take pride in getting the details right, staying organised and following processes.
You’ll already have an understanding of health & safety in practice – whether that’s through a NEBOSH qualification or IOSH membership – and be keen to keep building your knowledge.
If you’re someone who finds satisfaction in solving problems, keeping things running smoothly, and supporting others, we’d love to hear from you!
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
Job purpose, tasks and responsibilities
You'll be marking assessments and providing outstanding support to our students and clients via calls, emails, and social media platforms. You'll also contribute directly to the development and continuous improvement of our classroom and virtual health & safety training content and resources.
You’ll be responsible for:
* Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
* Providing remote consultancy to our expanding client base.
* Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
* Ensuring all delegates receive respectful and professional support.
* Marking mock exam papers with accuracy and offering constructive feedback.
* Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
* Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
* Conducting 1:1 sessions with students who require additional support.
* Staying updated on changes to health and safety standards and legislation.
* Efficiently planning your own diary and workload to meet service level agreements.
What’s the Best Thing About This Role?
You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
What’s the Most Challenging Thing About This Role?
This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.
Essential and desirable capabilities
To be successful in this role, you must have:
* NEBOSH National Diploma or working towards this.
* Membership of IOSH – TechIOSH or higher.
* Strong attention to detail and accuracy.
* The ability to work independently and stay focused.
* Excellent IT literacy and the ability to quickly learn and adapt to new systems.
* Strong prioritisation and organisational skills to manage your workload effectively.
To be successful in this role, it would be great if you have:
* Experience in a health and safety advisory experience.
* Experience in a practical health and safety experience.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
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