The postholder(s) will assist in the provision of patient care by providing comprehensive and effective administrative support for the clinical specialty.
The postholder will provide excellent administrative support for the clinical specialty to assist in the provision of patient care and will act as a point of contact of patients, relatives and other agencies and relaying information to and from the clinical specialty team.
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We recruit for values and "Together we are North Tees & Hartlepool"
The postholder(s) will assist in the provision of patient care by:
transcribing clinic letters and patient related documents using the organisation's transcription systems and patient administration systems
answering telephone calls, taking action where appropriate and escalating more complex queries to relevant staff, timely and accurately
managing appointments and clinics through the organisation's patient administration system, including booking appointments and monitoring scheduled outpatient and theatre activity against consultant and nursing staff availability
filing patient documentation within the patient's healthcare record and uploading documents to the patient's digital healthcare record when required
maintaining databases and spreadsheets using approved systems, including the patient results and investigations spreadsheet.
managing day to day tasks such as managing emails, printing clinic letters, photocopying and scanning documents.
undertaking other duties to that may be required to support admin services and/or other departments within the Trust.