Job Description
Job Summary
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.
Key responsibilities
1. Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
2. Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
3. Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
4. Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
5. Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
6. Supporting major incident identification, escalation, and resolution.
7. Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with ...