Library & Customer Assistant x3 - CMB1986e
Location & Hours:
* Keswick – 27.25 hours per week
* Seaton/Aspatria/Workington – 15.33 hours per week over a 3 week rota
* Maryport – 16 hours per week over a 2 week rota
* Keswick – 27.25 hours per week
Working hours by location: Keswick: Monday, Tuesday, Thursday 9.15 – 5; Friday and Saturday 9.15 – 12.
Maryport: Monday 9.15 – 12; Tuesday 9.15 – 12; Wednesday 1.35 – 5; Thursday 9.15 – 12; every other Saturday 9.15 – 12.30.
Salary: £25,989 per annum pro rata
Contract: Permanent
About This Opportunity
Cumberland Council is looking for welcoming and proactive individuals to join our Libraries and Customer Services team. We currently have three Library and Customer Assistant vacancies available across various locations, with a range of working hours to suit different lifestyles.
As a Library and Customer Assistant, you’ll be the first point of contact for visitors, supporting them with everything from borrowing books and using digital services to accessing council information and attending community events. You’ll also help deliver engaging activities, maintain library stock, and ensure a safe, inclusive environment for all.
We’re looking for people with great communication skills, a positive attitude, and experience in face-to-face customer service. Confidence with digital technology and a genuine interest in reading and learning are essential. In return, you’ll be part of a supportive team that values community impact, with opportunities to work across different locations and contribute to a vibrant, evolving service.
This is a fantastic opportunity for someone passionate about libraries, community engagement, and helping others use both print and digital resources. If you’re friendly, proactive, and love working with people of all ages, we would be keen to hear from you!
Contract Details & Working Arrangements
These roles are available on a permanent basis. In some locations, you will usually be the sole member of library staff onsite and will be responsible for the service and building during working hours. Flexible working is not available as the hours are fixed to when the Libraries are open.
Who We’re Looking For
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We’re also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Rachel Atkinson by email at workington.library@cumbria.gov.uk.
Guaranteed Interviews
We offer a guaranteed interview to the following applicants, as long as your application can demonstrate you meet the essential criteria for the role:
* Those who consider themselves disabled as defined by the Equality Act 2010
* Those in care or who have left care and are aged 24 and under
* Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select yes to the appropriate question during your application.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. We’re a proud Disability Confident Leader and an Age Friendly Employer to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let the hiring manager or Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. We’ll always listen and try to accommodate your needs.
Application and Interview Information
Easy apply by submitting your CV and answering a few short questions.
* Closing date: 15 September 2025
* Interview date: TBC
Please note this role may close early subject to demand. If you’re interested in applying, apply well before the advised closing date. We cannot accept applications once the role has closed.
Post Specification & Careers
Please read the supporting information, including the post specification. Also refer to our Careers site for more: Our Staff Benefits, Candidate Support, About Cumberland Council.
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