* To provide professional support to our advisors, with requests around our point-of-sale system, including how to complete the sales processes and minor technical issues.
* Answering support requests to assist advisors and staff with any technical issues whilst using the various group systems, including logging detailed support tickets of work completed.
* Support and administration of Intercom online support, knowledgebase, and messaging system for all users.
* Ownership and escalation of technical issues
* Assisting with purchasing
* Creation of user documentation to support both internal and external users.
* Duties as required in the operation of the day-to-day IT function for the network.
Communication - Actively listening to others, seeking, and encouraging feedback and contribution from all levels.
* Comfortable on the phone, communicating openly and at a level relevant to the audience. Speaking clearly and concisely, with confidence.
* Strong written communication skills for documentation and client correspondence.
* Customer Focus - Being aware of and responding positively to internal and external customer needs and feedback.
* Strong teamworking ability, collaborating effectively with colleagues and clients.
* Highly organized individual with the ability to make effective decisions, analysing and solving problems as appropriate.
* Good basic knowledge of IT especially Microsoft Office systems.
Part of LSL Property Services plc, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network in the UK and operate within the Financial Service sector. Based within our Chippenham offices (and Home), we are looking to recruit an IT Technical Specialist to join our large IT team. The role can be partial home working and partial office based in Chippenham 50/50 - Initially whilst training the role is fully office based. The role is Full Time. PRIMIS Mortgage Network prides itself in supporting Mortgage and Protection advisory experts in delivering the very best in quality customer service. Through an effective and efficient service of high-quality tailored advice, we believe our customers should receive a service that they want to go back to again. The role is to work alongside the IT Support team supporting internal and external users in the use of IT and Associated Systems The salary for the role is £24,000 - £25,000 DOE negotiable.
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