Service Introduction Manager
6 Month contract initially
Based: Hybrid - Max 3 days p/w onsite in Nottingham
Rate: £500 - £550 p/d - (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Introduction Manager to join the team.
We have an exciting opportunity to work at the heart of a Health and Beauty Retailer
* You will be part of a conscientious, efficient, sociable team working together to drive the success of the company's future.
* As part of the team, you will contribute to the delivery of services that are often leading-edge.
Key Responsibilities
Understand and document a project's impact on service, including designing any new or changing service models including run costs for any new or amended project elements.
* To represent the customer when liaising with 3rd parties and partners to ensure robust end-to-end support model is delivered.
* To be the service representative within the project team and ensure the project meets the Service Acceptance Criteria and confirm end to end service readiness.
* Manage service risks throughout the project lifecycle to ensure there are highlighted correctly through the correct processes, with ownership at each stage understood.
* Document the updated service to be handed to Service Management.
* To be flexible to meet project requirements by tailoring the SI approach where necessary, utilising the framework accordingly.
Key Skills & Experience
* Experience of defining processes based on ITIL frameworks and demonstrate a strong understanding of the full project lifecycle and associated service transition path.
* Experience of carrying out Service Design/Transition within different Operating Models.
* Developing and owning Service Acceptance Criteria and necessary documentation.
* Defining on-going impact and ensuring project impact on base costs are agreed.
* Leading negotiations of SLAs and defining the underpinning Service Support processes.
* Facilitating agreements & negotiations between 3rd parties and support teams with regards to design of the service.
* Managing Service Readiness through to the final decision for project go lives.
* Management of Service Risks.
Desirable Skills/knowledge/experience
* Dynamic and enthusiastic with the ability to communicate at all levels.
* Adaptable to challenging situations, having a pragmatic and strategic way of thinking to resolve business issues.
* Stakeholder Management including Customer Exec level Stakeholders.
* Ideally 5+ years' Service Experience
* Ideally 18+ months Service Design/Transition at Management level
* Effective Change Management skills
* Ability to inspire, lead, manage and motivate a team.
* Ability to drive continuous improvement.
* Proven track record of working within both Waterfall and Agile delivery methodologies.
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.