Customer Service Officer (Reception and Administration)
Job Introduction
Job Title: Customer Service Officer (Reception and Administration)
Job Location: St Helens
Contract: Permanent
Weekly Hours: 35 hours (Monday to Friday)
Role Overview
Your Housing Group has an exciting opportunity for a full-time, permanent reception and administrative role at Ravenhead Foyer, a supported accommodation scheme for 16–25 year olds.
The Foyer team is committed to the development of young people through bespoke training and support.
As a Customer Service Officer, you will be the first point of contact for customers and visitors, providing high-quality administrative support to the team.
Working Hours
Reception cover from 9 am to 5 pm, Monday – Friday.
Key Responsibilities
* Managing various computer packages.
* Managing the reception area and providing administrative support to the Foyer Team.
* Ordering supplies for the office and accommodation.
* Processing rental income following financial procedures.
* Ensuring the safety of the building and its occupants.
Ideal Candidate
To succeed as a Customer Service Officer at YHG, you should demonstrate:
* An advantaged thinking, non-judgemental approach to supporting young people.
Benefits
Salary of £22,932 for a 35-hour week, 25 days annual leave (increasing with service), Bank Holidays, and more.
Access to Youggle House, our wellbeing and collaboration space, and potential travel for meetings and training.
Benefits include a contributory pension (up to 8%), healthcare cash plan, health and wellbeing benefits, and discounts on cinema tickets and high street brands.
About Us
Your Housing Group is a registered social landlord dedicated to providing quality, affordable homes, reinvesting in properties, and building new homes annually.
We are proud to be a sector-leading employer, with over 88% of colleagues recommending us as a great place to work.
Additional Information
This role requires a satisfactory Basic DBS check as part of pre-employment checks.
Closing Date: Friday 23rd May 2025
We review applications as received and may close early. Apply promptly to avoid missing out.
We value diversity and encourage applications from all communities. We operate a Guaranteed Interview Scheme for applicants with disabilities who meet the minimum role requirements. Applications from our customers are welcome, with assessments for potential conflicts of interest or security issues.
Employee Satisfaction
91% of staff recommend Your Housing Group as a great place to work!
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