Job Description
DescriptionMotability Operations are currently recruiting for an Accessible Vehicle Specialist to join our team in Bristol on a 9-12 month FTC/Secondment. As part of the Accessible Vehicles team, you will deliver practical, commercially sound solutions for customers with complex mobility needs. You will manage partner relationships, resolve queries, and ensure accessible vehicle solutions are delivered efficiently, consistently, and with a strong focus on customer outcomes.In this role, you will:Manage and resolve partner queries efficiently, coordinating with internal teams where neededSupport field-based colleagues to achieve strong customer outcomesBuild and maintain effective relationships with manufacturers, installers, and partnersMaintain and communicate accurate quarterly pricing for adaptationsAudit and process partner invoices with high attention to detailProduce monthly reporting within your specialist areaAssess when costs should be covered, balancing customer needs and business impactManage budget exceptions, including negotiations with the Motability Foundation where requiredContribute to continuous improvement of processes and the end-to-end customer journeySupport a smooth application-to-handover experience for customersQualificationsYou are a proactive problem-solver who can operate effectively in a fast-paced, evolving environment.
You take ownership, make sound decisions, and communicate clearly with a range of stakeholders. The successful candidate will be commercially aware while maintaining a strong focus on customer outcomes. They will be able to analyse information effectively and make confident, well-reasoned decisions, while also challenging existing processes and identifying opportunities for improvement.
They will work collaboratively across teams, supporting colleagues when required, and demonstrate the ability to manage competing priorities and meet deadlines in a fast-paced environment. Strong communication skills are essential, with the ability to engage professionally and effectively with stakeholders at all levels. The candidate will also be resilient under pressure, maintaining a proactive and positive approach when faced with challenges.Minimum criteria:Strong understanding of accessible vehicles and productsExperience in improving customer or partner processesHigh attention to detail and accuracyStrong organisational and planning skillsConfident communication via phone and emailAbility to work effectively in a fast-paced environmentCommercial awarenessProficient in ExcelBenefitsMotability Operations is a unique organisation, virtually one of a kind.
We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.
We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:We find solutionsWe drive changeWe careWe operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.
It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.As a Motability Operations team member, you can expect:An annual discretionary bonus15% non-contributory pension (9% non-contributory pension during probation period)Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial helpEmployee Discount Scheme with a huge number of retailers and an app to save on the goDiscounted Electric/Hybrid Car Salary Sacrifice SchemeAccess to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:28 days annual leave with option to purchase and sell daysFunded Private Medical Insurance coverCritical illness insuranceFree access to healthcare apps, such as Peppy, Unmind, Aviva Digital GPFunded health screening for over 50s1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for itAccess to our fully accessible company allotment - Where we grow our own produce for local charitable organisationsAccess to Prayer room and quiet spaces whilst working in the officeWe also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;Dental InsuranceHealth and cancer screenings for you and your partnerDiscounted gym membershipsCharitable givingAt Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist.
Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.TPBN1_UKTJ