Location: Livingston (Office-based during probation | Hybrid – up to 2 days home working per week thereafter)
Salary: £27,000 per annum, increasing to £30,000 following successful completion of probation
Bonus: Performance-related bonus available following successful completion of probation, with the potential to earn an additional £3,000 per annum
Contract: Full-time, Permanent
Working Hours: Monday to Friday
About Buildloan
Buildloan is the UK's leading specialist mortgage packaging business supporting mortgage intermediaries and their clients with self-build, renovation, conversion, and custom-build projects.
We work with a wide panel of lenders to help brokers place complex and non-standard mortgage applications that are not always supported by traditional high-street lending. Our expertise lies in packaging applications accurately, managing detailed project documentation, and supporting specialist lending journeys from initial enquiry through to mortgage offer.
Buildloan is part of the wider BuildStore group, which has been supporting the UK homebuilding sector for over 25 years. Our focus is on quality, accuracy, and service, helping brokers and lenders progress cases smoothly in a highly technical and growing area of the mortgage market.
About the Role
Due to continued growth, Buildloan is looking to recruit an experienced Mortgage Case Manager to join our specialist team.
We are seeking someone with proven mortgage case management experience who can confidently manage applications from Decision in Principle (DIP) through to Offer.
You will be responsible for progressing specialist mortgage applications from DIP through to mortgage offer, with a particular focus on self-build, renovation, and conversion projects. You will work closely with brokers, clients, and lenders to ensure cases are packaged accurately, quality-checked thoroughly, and progressed efficiently.
This role is suited to someone who enjoys managing complex cases, working to clear processes, and ensuring applications are submitted to a consistently high standard.
What You'll Be Doing
• Reviewing and processing Decisions in Principle (DIP) (paper and online)
• Managing and progressing self-build, renovation, and conversion mortgage applications
• Assessing cases and issuing clear requirements to clients and brokers
• Reviewing financial documentation and project documents, including costings and cashflows
• Packaging and submitting fully reviewed, quality-checked mortgage applications to lenders
• Instructing and managing valuations where required
• Managing case progression and maintaining accurate system updates
• Liaising with clients, brokers, and lenders by phone and email
• Actively chasing outstanding information to progress cases
• Supporting colleagues and providing cover where required
What We're Looking For
Essential:
• Proven experience as a Mortgage Case Manager within a brokerage, lender or packaging environment
• Experience progressing mortgage applications from DIP through to Offer
• Strong understanding of lender requirements and mortgage documentation
• Excellent attention to detail and accuracy
• Ability to manage workload and meet deadlines
• Strong communication skills
• Confidence using Microsoft Office and internal systems
Desirable:
• Experience of processing self-build, renovation, or conversion mortgage applications
• Knowledge of lender criteria and application packaging
• Experience working with specialist or complex mortgage cases
• CeMAP qualified or working towards qualification
Training, Development & Career Progression
• Structured onboarding and specialist lending training provided
• Office-based during probation
• Hybrid working available following successful completion of probation (maximum 2 days per week from home)
• Ongoing development opportunities within Buildloan and the wider BuildStore group
• Support available towards completion of CeMAP qualifications
• Clear opportunities for career progression for high-performing individuals
What We Offer
• 25 days annual leave plus bank holidays
• Company pension scheme
• Life insurance
• On-site parking
• Competitive salary
• Performance-related bonus scheme available following probation