JAG Programme Administrator
Our client is seeking an individual with exceptional Administrator/Coordinator skills. We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator starting immediately for 3 months. The role is based in Liverpool (L7 3FA) and offers hybrid working.
£ an hour depending experience.
Previous experience within a similar fast‑paced administrative position would be essential.
Our client is a London & Liverpool based not-for-profit membership organisation for healthcare professionals; they are innovative and leaders in the sector’s best practice and have several locations throughout the UK.
The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit.
Providing administration for the accreditation programme
* Support services to register with the accreditation/certification scheme, making clear the benefits of accreditation/certification.
* Organise accreditation assessments and process applications and results.
* Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered.
* Update other team members on the progress of assessments during weekly meetings and escalat[e] queries appropriately.
Coordinating training days and governance meetings
* Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates.
* Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists.
* Preparing training material including packs and online documentation.
* Collating and reporting on feedback from training days and events.
Communications
* Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
* Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users.
Financial responsibility
* Contribute to financial processes as per unit policies including raising annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences.
You will need:
Essential
* Experience of assisting with the planning and coordination of effective meetings and events.
* Experience of supporting formal committee-style meetings including writing high‑quality minutes of meetings.
* Demonstrable experience of engaging and communicating with stakeholders effectively.
* Customer service experience.
Desirable
* Experience of administration in a healthcare or related context, such as the NHS.
* Understanding of confidentiality and data protection legislation including information governance.
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