WRK digital is delighted to shortlisting for an IT Improvement Manager at Bettys and Taylors Group - A family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate
This is a unique opportunity to be at the heart of a transformative project, working with a passionate and collaborative team of over 40 people in group IT.
This pivotal role will lead continuous improvement initiatives across IT teams, enhancing efficiency, effectiveness, and service quality to support business goals and strategic priorities.
If you thrive in dynamic environments and want to make a meaningful impact, we'd love to hear from you.
The role will offer hybrid working based from Harrogate (HG2 7DL). Please note that this position is not suitable for fully remote applicants, as regular on-site collaboration in Harrogate is essential.
As IT Improvement Manager, you will be responsible for:
* Developing and leading a Continuous Improvement Strategy aligned with IT and business goals, fostering a culture of service excellence.
* Overseeing the full service delivery lifecycle, ensuring ITIL best practices and continuous improvement.
* Completing regular reviews with key customers, sharing insights and implementing improvements.
* Identifying and resolving recurring issues through data analysis, problem reviews, and corrective actions.
* Reviewing and refining the strategy with IT leadership, using industry insights to adapt and improve
* Defining and tracking KPIs, using performance data and feedback to drive enhancements.
* Managing budgets, controlling costs and optimising resource use.
As IT Improvement Manager, you will have:
* Experience working as an IT Improvement Manager or similar role.
* A strong track record of implementing and governing effective processes.
* Strong communication and organizational skills.
* Experience managing budgets and completing financial reports.
* A passion to contribute to the continuous improvement of the business.
Why work for Bettys & Taylors Group?
Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known for its iconic Yorkshire Tea and the famous Bettys Café Tea Rooms, the company has built a reputation for excellence by crafting products with passion. They truly value people, quality, and community, offering a supportive and welcoming workplace where tradition meets innovation, giving you the chance to be part of something meaningful.
As a minimum, all their employees receive:
* Free meals, drinks and snacks while at work.
* A discretionary quarterly profit-share bonus
* Holiday allowance with the option to buy and (in some cases) sell additional days
* Company-wide employee discounts
* Access to their health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
* A range of development opportunities no matter your role and ambitions. They encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
It truly is a great place to work.
If this sounds of interest please apply now or contact Gareth Squires at WRK digital for immediate consideration.