Do you like and have experience working with customers on the phone? Do you pride yourself on your Customer Service skills? Is communication via phone, email, live chat and social media your thing? Then this is the team you need to be a part of! As a Customer Service Adviser at this large wholesale and retail company you’ll play a vital role in delivering outstanding service to their customers. Acting as the first point of contact for retail customers, you’ll manage enquiries across multiple communication channels, including telephone, email, live chat, and social media, as well as oversee customer orders placed via Amazon and eBay. Your focus will be on providing professional, efficient, and high-quality service at all times. You’ll also be responsible for processing and authorising refunds, returns, and replacements, resolving customer queries, and supporting wider business needs as they evolve. What will your day involve? Responding to customer enquiries via telephone, email, live chat, and social media, ensuring all communication is courteous, professional, and solution focused. Managing orders placed on Amazon and eBay, ensuring accurate processing and timely communication to meet service level agreements (SLAs). Authorising and processing refunds, returns, and replacements in line with company policy, ensuring prompt and fair resolutions. Maintaining up-to-date knowledge of products in order to provide accurate recommendations, troubleshooting support, and general product advice. Resolving customer issues and complaints with empathy, professionalism, and a proactive approach to customer satisfaction. Reviewing and responding to customer feedback relating to products and service levels across the group, supporting continuous improvement initiatives. Liaising with the warehouse and logistics teams to resolve delivery queries and track orders effectively. Ensuring all customer interactions are accurately recorded in the CRM system. Handling customer data responsibly and in full compliance with GDPR and company policy. What we need You to bring to the role: Excellent attention to detail and a high level of accuracy. Strong interpersonal and communication skills. A confident problem-solver with a positive, can-do attitude. Self-motivated, well-organised, and capable of prioritising effectively under pressure. Flexible and proactive in your approach to work. Experience of direct customer liaison, ideally including telephone communication. Proficient in Microsoft Office applications (Excel, Word, PowerPoint). Note: It’s Monday to Friday – 9am to 5pm. What will you get in return? Competitive salary 25 days holiday plus stats Cash-back health scheme including remote GP services Discounts for Retail / Holidays / Wellbeing / Days Out Discounted products Career path Life Insurance Onsite gym Onsite car park This company is successful and thriving! Long term you could have opportunities to progress and develop your career. So if you can deliver the best in Customer Service I need you to send me your CV! Thanks Lindsay