Job Title: Contract Administrator
Location: Glasgow | Office Based
Salary: £24,274.00 per annum
Hours: 37.5 hours a week
Benefits: 33 days holiday (including bank holidays), Private Pension, Employee Discount Platform
Our client, one of the UK’s leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including Retail, Health, Education and Commercial, now has an immediate need to employ an administrator to work across their internal business divisions who will deal with administrative duties across defined FM contracts.
Job Function:
To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales. Ensure the accurate recording of information on bespoke CAFM systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.
Principle Accountabilities:
Chase parts with suppliers & provide parts information to planners in order to schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers.
Submit completed work orders for payment, ensuring all information & supporting documents are accurate.
Investigate & process any payment rejections.
Provide weekly/monthly reports on figures & rejections & outstanding parts/OWOs.
Monitor response times of field engineers and contractors to ensure job completion within agreed timescales.
Timesheet management
Accurately deal with invoices and purchase orders
Organise and prioritise work to maximise efficiency and achieve deadlines.
Representing the company in a professional and competent manner and develop strong working relationships with colleagues and clients.
Log all information accurately on the bespoke CAFM systems completing all relevant fields throughout each call/e-mail following relevant processes.
Communicate fluently and confidently with colleagues, customers and management.
Ensure effective written and verbal communication of all critical operational issues where required.
Work as part of a team to deliver excellent service to the Customer.
Comply with any other reasonable management instruction or ad-hoc duties.
All aspects of scheduling off field engineers’ daily appointments etc.
Key Experience Required:
* Some administration experience within a large organisation would be desirable.
* Experience assigning and managing workloads.
* Basic understanding of refrigeration systems to support effective job allocation and communication.
* Ability to interpret basic engineering reports or service notes.
* Background in client-facing roles or handling service queries.
* Comfortable using Excel or other tools for reporting and data tracking
To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA SEARCH & SELECTION LIMITED