Job Description
We are seeking a Bank Worker to join our team in providing high-quality support to young people at risk of homelessness. The role involves working flexibly to provide ad-hoc cover in the absence of permanent staff across a range of accommodation services.
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About the Role
The Bank Worker will ensure the safety, wellbeing and positive progression of young people by offering practical and emotional support, housing management, and administrative duties.
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Key Responsibilities:
* Ensure the service is welcoming, safe and well-managed, adhering to safeguarding and health & safety protocols.
* Provide high-quality, person-centred support to young people in accommodation services.
* Respond to residents' needs sensitively and respectfully, promoting trust and empowerment.
* Maintain accurate records including log books, incident reports, and resident files.
* Liaise with external agencies including local authorities and benefits agencies.
* Assist residents in maintaining their accommodation and managing tenancy obligations.
* Collect service charges and manage petty cash in line with organisational procedures.
* Collaborate effectively with colleagues, including handing over key information at shift changes.
* Maintain cleanliness and encourage residents' participation in shared responsibilities.
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About You
We're looking for someone who has experience working in homelessness, youth work or a related support environment (paid or voluntary).
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Requirements:
* Understanding of the needs of young people facing homelessness and how to support them effectively.
* Strong communication skills and ability to stay calm and professional in challenging situations.
* Confidence in using basic IT systems and maintaining accurate records.
* Flexibility and commitment to providing high-quality, values-driven support.
* Alignment with the organisation's values and approach to inclusion, dignity, and empowerment.
Salary:
£12.24 per hour