Job Title: Contact Centre Advisor Salary: £13.69 PAYE P/H (Inclusive of Holiday Pay) | £15.66 LTD Umbrella P/H Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Tonypandy, CF40 Start Date: ASAPWe are currently recruiting for a Contact Centre Advisor to join a dynamic team within a busy Customer Services environment. This is an exciting opportunity to play a vital role in supporting customers by delivering a courteous, efficient, and effective service. You will be the first point of contact, helping customers to self-serve and resolving queries to high standards of quality and productivity. Key Duties and Responsibilities: Direct customers to self-service via the Council's website and assist where necessary Handle enquiries efficiently in line with established processes and quality standards Maintain up-to-date knowledge of services delivered through the Contact Centre Build and maintain strong working relationships with internal teams and external partners Manage customer expectations in line with service standards and policies Support wider Contact Centre operations when required Work flexibly within rota requirements and contribute to team priorities Liaise with back-office teams to resolve customer enquiries and complaints Adhere to health and safety responsibilities and safeguarding procedures Qualifications and Experience: Experience of dealing directly with customers in a service setting Proficiency in using a range of IT applications, including Microsoft Office Ability to work collaboratively with colleagues and across teams Strong communication skills with an emphasis on accuracy and professionalism Commitment to continuous professional development, including Welsh Language Level 1 (training provided) If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk