Company description:
At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most.
Were proud to be one of the UKs leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing.
*As of June 2025
Job description:
Role Title: Voice of the Client Manager
Division: Insights
Location: London
Contract: Permanent
Working pattern: Hybrid attending the London Office
About the Role
In this role you will be responsible for managing the client care programme as Rathbones moves into year 2 from initial year 1 pilot. Ensuring it runs smoothly and each month capture and analyse client feedback to provide actionable insights that improve client experience and drive strategic decisions. Leveraging various data sources, including surveys for different audiences and direct client interactions, this role will identify trends, pain points and opportunities for growth and building the most rep...