Overview
As a Client Solutions Architect Director in Infrastructure Platforms (IP) Experience, you are a technical expert for a set of products. You are well-versed in designing solutions to address customer's complex problems. You are well-versed in customer needs and in designing solutions to address complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are designed, enhanced, and modified, and create new ways for teams to successfully consult with customers to continuously improve their experience with the firm's products.
Responsibilities
* Own the end-to-end customer experience across IP Products by applying Job to be Done (JTBD principles), understanding what customers are trying to achieve
* Partner with UX Designers. Product Managers and Architects to design solutions that deliver meaningful value at every stage of the journey
* Begin every initiative by understanding the customer\'s goals, context, and desired business outcomes. Use governance processes to prioritize solutions and experiences that deliver measurable impact and the greatest business value for customers
* Lead cross-functional meetings, workshops and discussions with designers, product and customers to solve experience challenges
* Drive innovation by using solution charters to design and run experiments, working iteratively and embracing rapid prototyping. Accept failure as a source of learning to quickly identify the best solutions
* Share observations and identified pain points with GT Partners, recognizing that some issues may be best owned and solved by them. Where appropriate, invite GT Partners to co-create solutions to address customer needs and deliver meaningful value
Qualifications
* Proven expertise in working within a broad set of products to solve client use cases
* Experience in applying JTBD principles and framework
* Extensive experience in partnering with clients in a technology field with engineers
* Experience in supporting product teams while pitching and delivering complex technical products, projects, or applications
* Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.
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