IT Manager-£46,000-£50,000- Stonehouse, Gloucester
Key Responsibilities:
1. Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery.
2. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance.
3. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement.
4. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction.
5. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed.
6. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance.
7. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget.
8. Stakeholder Engagement: Collaborate with stakeholders to ...