Service Operations Manager – Lead Excellence in Early Education
You’re the type of leader who spots what others miss — the small inefficiencies that cause big headaches. You bring clarity where there’s confusion, and structure where there’s drift.
We’re a growing early education provider delivering high-quality care and learning experiences for children and families. We’re looking for a Service Operations Manager who can drive consistency, compliance, and excellence across multiple childcare centres.
If you believe great service isn’t accidental — it’s engineered — keep reading.
This is not a desk job. It’s a leadership role where your fingerprints are on every part of the operation — from how a centre opens in the morning to how parents feel when they pick up their children at the end of the day.
You’ll lead Centre Managers, align them with the bigger picture, and make sure every site runs efficiently, safely, and profitably. You’ll bring focus to the fundamentals: service quality, staff engagement, compliance, occupancy, and family satisfaction.
You’ll work side-by-side with leadership to ensure every process, policy, and performance metric supports one goal — operational excellence that families can feel.
Here’s what success looks like in your first 12 months:
* Occupancy: Centres consistently operating at or above 90% capacity through effective service delivery and community engagement.
* Compliance: Flawless audit results, strong governance, and zero regulatory surprises.
* Financial Performance: Each centre meeting or exceeding budget, with sound cost control and smart resource allocation.
* Staff Retention: High engagement and low turnover through clear expectations, ongoing coaching, and recognition of performance.
* Customer Experience: Measurable improvement in family satisfaction scores and retention rates.
You’ll have the freedom to lead and the responsibility to deliver. You’ll coach, develop, and hold teams accountable — not through fear, but through clarity, consistency, and care.
You’ll be part of a values-driven organization that believes operational excellence isn’t just about numbers — it’s about impact. Families feel it. Children benefit from it. Staff thrive because of it.
If you’re ready to own your results, lead with purpose, and raise the bar for operational performance across multiple childcare services — this is your next move.
Apply now and show us how you lead teams to deliver exceptional service, every single day.