European Product Technical Trainer
Location: Hampshire
Remuneration: Competitive
Join an industry leader in technology and innovation as a European Product Technical Trainer. Our client, a major player in the global electronics market, is dedicated to enhancing convenience and fostering smarter lifestyles through their high-quality products and services. They are seeking a passionate and skilled professional to contribute significantly to their customer service training efforts across Europe.
Responsibilities:
Deliver technical training to support staff across 15 subsidiaries in Europe from the UK base.
Develop training modules for specific product groups and contact centers servicing European markets.
Utilize innovative training methods like AR, AI, mobile, and online platforms to enhance learning experiences.
Manage training programs ensuring they align with the latest technology updates and regulatory requirements.
Conduct live and virtual training sessions, including webinars and how-to videos.
Oversee compliance with technical standards through conducting Samsung repair authority assessments.
Collaborate closely with content creation teams to maintain a dynamic and effective training calendar.
Facilitate knowledge sharing forums and provide regular feedback on training progress and effectiveness to stakeho...