Location: Hybrid Working, Northamptonshire Carers, Anne Goodman Carers Centre, 123 Midland Road, Wellingborough, NN8 1LU
Hours: Various hours available
Salary: £12.63 p/h (FTE £24,295.43)
Reporting to: Adult Service Lead – Adult Carer Services
Make a Difference Every Day
Our Carer Support Navigators will offer carers assessments and support to carers in Northamptonshire in order to enable the sustainment of the caring role, reduce the impact of caring on carer's health and wellbeing and to prevent crisis. By 'carers' we are referring to informal carers who look after a friend or family member with a disability or long-term illness out of a sense of duty and compassion as opposed to a care worker who is employed in their role. This role will include being a part of our Carers Support Line where you will be supporting carers primarily by telephone (both incoming and outgoing calls) and via email alongside working within our community team to provide the best possible support and outcomes for Carers.
About Us
A team of dedicated people who make a real difference to the lives of people living in Northamptonshire, we love what we do
We are keen to attract applicants who reflect the diverse communities we support in Northamptonshire. We are seeking someone who is open-minded, non-judgmental, respectful attitude with an ability to easily create partnerships based on trust. The role can be challenging but incredibly rewarding, so you will need to be resourceful, creative, highly organised, IT competent with the ability to change and manage a varied workload independently.
Key Responsibilities
* To provide an informed and professional response to carers through a confidential service of carer-centred assessment, support and crisis planning via our Carers Support Line.
* Provision of advice and information alongside emotional support.
* Provide short term intervention plans for Carers where appropriate ensuring they are fully supported by effectively managing risk and responsibilities, using a person centred approach.
* To maintain accurate written and concise computer records in accordance with local policies and data protection and confidentiality legislation.
* To manage own caseload and have the ability to prioritise tasks and responsibilities whilst ensuring assessments are completed within an agreed timeframe.
* To work in partnership to improve collaboration and coordination to achieve the best possible outcomes for Carers.
* To work as part of a team, participating in team meetings, team building, training and activities.
* To prepare for and participate in regular supervision meetings and to seek additional supervision as required.
* To demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.
* To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety and safeguarding within the organisation.
* To undertake developmental tasks and carer awareness-raising as required. This may include being involved with fund-raising however this will be discussed with the worker on a case-by-case basis.
* To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
What We're Looking For
* An understanding of carers needs and issues
* Previous experience of working in a health care, education, social care or voluntary sector setting including experience of partnership and multi-agency working
* Understanding of good practice in information sharing and confidentiality
* An understanding of safeguarding issues in relation to vulnerable people
* Understanding of the Care Act
* Excellent communication skills
* Ability to work under pressure, prioritise tasks and manage own time and workload effectively as well as working as part of a team
* A positive attitude to carers and service users
* Persistence, assertiveness and flexibility
About You
Ideally you will have a relevant Health or Social Care Qualification, but this is not essential
You'll have the ability to actively listen, and empathise with people
You'll have great communication skills both verbally and written
You have the ability to organise, plan and priotise to meet timescales
You are used to working with IT Software, such as MS Word, Powerpoint, Excel and Teams
You'll have an awareness of safeguarding for vulnerable adults and Health & Safety at all times
You'll have access to a vehicle
You may already be working within assessment/support planning, whether this is within a GP surgery/health, social care, support work, or other setting.
The Benefits For You
24 days holiday plus bank holidays (pro-rata for part-time)
Simply Health Cash Plan
Death in Service benefit (should the worse happen, your loved ones will be supported)
A supportive environment, no stuffy dress-codes, flexibility where we can
Hybrid working - you will need to be able to work from Midland Road, Wellingborough also.
What next?
If you are ready to join us,
click apply today.
Please be advised, should we receive enough suitable applications, we reserve the right to close the vacancy early.
The successful candidate will be required to have an enhanced DBS check and the right to work in the UK.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment team aware as soon as possible.
We at Northamptonshire Carers
are committed to supporting and promoting Equality, Diversity and Inclusion and are passionate about action, not words, being essential when tackling workplace race inequality. We have made some great progress with our EDI work and as a result, have become a Race Equality Matters Trailblazer, awarded to us for our efforts in championing and pioneering the drive towards racial equality. But we still have lots of work to do to continue to raise awareness, tackle all forms of discrimination and inequality, and create greater understanding of the issues that impact all of the people we affect, both in the workplace and the services our organisation provides. We are committed to being an inclusive organisation and recognise the important role our staff and service users play in creating and maintaining that inclusive culture.
We are striving to be a diverse, inclusive organisation and support under-represented unpaid carers. You can read about our
Big Promise
and
Making Carers Count
Projects here