Job summary
We are seeking a motivated Receptionist/Administrator to join our friendly team at The Shrubberies Medical Centre, South Woodford. This key role supports the clinical and administrative teams and ensures the smooth flow of patient services.
Responsibilities
* First point of contact for patients in person and by phone
* Deliver a professional and empathetic service
* Manage appointments, cancellations, registrations, prescription requests and general queries via EMIS Web
* Support clinical triage and direct patient flow efficiently
* Confident daily use of EMIS Web for record updates, coding and appointment management
* Handle incoming and outgoing communications (emails, letters, results, documents)
* Assist with document management (scanning, coding, AccuRx tasking)
* Maintain data accuracy, confidentiality and GDPR compliance
* Provide administrative cover as needed across the team
* Assist with clinic workflow and quality improvement initiatives as required
Qualifications
* Good communication and interpersonal skills; confident dealing with the public
* Excellent time management, accuracy and attention to detail
* Solid understanding of NHS confidentiality, data protection and clinical governance
* Experience with EMIS Web in primary care
* Experience in a busy reception setting (desirable)
* Experience with AccuRx for tasking and patient messaging (desirable)
* Willingness to support quality improvement and practice initiatives (desirable)
* GCSE grade A‑C in English and Maths
Working hours
Core hours: Monday – Friday 8 – 6:30 pm
About us
The Shrubberies Medical Centre is a small, friendly GP surgery located in South Woodford. With a registered list of approximately 8,500 patients, we pride ourselves on delivering accessible, patient‑centred care in a supportive and welcoming environment. The team includes GPs, an Advanced Nurse Practitioner, a First Contact Practitioner (MSK specialist), a Clinical Pharmacist, a Care Coordinator, a Social Prescriber, a Mental Health Practitioner, and a Phlebotomist.
Benefits
* NHS Pension Scheme
* Ongoing training and development
How to Apply
Apply via NHS Jobs with your CV and supporting statement, outlining how you meet the essential and desirable criteria.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
The Shrubberies Medical Centre
12 The Shrubberies, George Lane, South Woodford, E18 1BD
Website: https://www.theshrubberiesmedicalcentre.co.uk/
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