Customer Planner/Receptionist – Northern Ireland
Reports to: Financial Controller.
Job Description
We are looking for a highly competent Customer Planner to manage order processing at our busy NI office. The role will manage order processing and will involve engagement with our key customers whilst working closely with Supply Chain and NI commercial team. If you are looking for a challenge, then this role is for you!
Key Responsibilities
* Sales order processing and sample order processing.
* Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected.
* Dealing with customer queries / customer service.
* Issuing daily sales volume reports.
* Daily loading sheet processing.
* Obtaining supporting evidence and authorization for credit note requests.
* General administrative and filing duties as required.
* Some receptionist duties as required.
* As part of a small admin team, take a hands‑on approach to all aspects of the business, working closely with management and the sales team.
* Assist other members of the admin & accounting team in various functions as may be necessary from time to time.
* The company may assign other appropriate tasks and responsibilities and reporting relationships from time to time.
Knowledge, Skills And Experience
* Ambitious person with an excellent work ethic.
* Strong communication skills.
* A highly organised individual, with the ability to prioritise tasks.
* Flourishes in a busy environment and is a fast learner.
* Energetic & enthusiastic approach to tasks especially when team needs support.
* Minimum 1–2 years experience in customer service/order processing.
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