Booking Coordinator
Department: Imaging
Band 3, Full-time £24,625 - £25,674 per annum (pro rata if Part-Time)
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
You will be responsible for providing an efficient and effective appointment system within the Imaging department. This involves dealing with all appointment requests from Health Centres, GP’s, Out-Patient Clinics, and Wards.
This is a challenging roll but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The role will consist of both cross site (i.e. acute hospital/ community diagnostic centres/ witan gate) and hybrid working (designated trust work location and from home). Hours of work are rostered across 08:00-20:00/ 7 days per week.
The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.
Interview date: 17.07.2025
* The post holder will support with the management of referrals and the booking of both new and follow up appointments over a range of imaging modalities (i.e., CT, DEXA, MRI, ultrasound, Xray, etc).
* Collaboratively working as part of the imaging team, the post involves the coordination of list set-ups, amendments and cancellations.
* To liaise confidently with patients and referrers over the telephone to deal with a variety of queries.
* To ensure, in line with the Trust’s Access Policy, that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access imaging services within maximum wait times.
* To support the imaging service with administrative functions such as booking protocol updates, patient pathway changes, training etc.
* The post holder will also cover other imaging booking coordinators and receptionists during periods of sickness/leave and share duties and responsibilities within the imaging A&C team based on service needs.
* The main duties of this job description will continue to evolve to meet trust objectives and national NHS targets.
"We care We communicate We collaborate We contribute"
"80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023).
Benefits
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
* Free on-site parking
* Free tea and coffee
* Great flexible working opportunities
* Discounted gym membership
* Lease car scheme
* Generous annual leave and pension scheme
* On site nursery (chargeable)
* Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
For further details / informal visits contact: Name: Tracey Woodwards Job title: Imaging Office Manager Email address: Tracey.Woodwards@mkuh.nhs.uk #J-18808-Ljbffr