The Order to Cash (O2C) Order and Partner Management team is a crucial component of AWS Professional Services (ProServe), enabling global order processing, invoicing, revenue reporting and forecasting, and financial audit capabilities. We're seeking an experienced, self‑directed Order and Partner Manager to support our rapidly growing ProServe practice’s internal and partner operations.
This role offers unique exposure to ProServe operations while driving scalable solutions that accelerate our enterprise customers’ cloud adoption journey. In this role, you will manage daily operations for AWS contract enablement and external partner relationships, oversee subcontracting policy governance, support field teams in agreement creation, and track and process operational requests. You’ll also be responsible for troubleshooting issues as they arise, maintaining Salesforce article documentation, providing audit support, reporting program metrics to business stakeholders, and driving process automation and system enhancements to improve operational efficiency.
The successful candidate will bring proven Business Operations experience, strong stakeholder management capabilities and excellent communication skills, along with a demonstrated ability to influence change in fast‑paced environments and experience working in high‑intensity business settings. This role presents an exceptional opportunity to shape and optimize operations within AWS’s fastest‑growing business.
Key Job Responsibilities
* Own project accounting setup for Professional Services primarily for the Europe (EMEA) region and provide extended support to our North America (NAMER) teams.
* Provide day‑to‑day support to stakeholder inquiries while adhering to defined SLAs and policies.
* Evaluate solutions for quality, business impact and scalability.
* Assist in reconciling customer and partner accounts impacting budgets and revenue forecasts.
* Facilitate scoping meetings with subject‑matter experts and project leads.
* Design and deliver training materials across platforms (Wisdom, Wiki, Training platforms).
* Develop scalable, reusable content for global audiences.
* Monitor and improve organizational effectiveness as a trusted advisor.
* Implement continuous improvements across order to cash, sales and program management.
* Manage and support project accounting for AWS Professional Services, ensuring accurate project setup aligns with the contract.
* Develop reporting mechanisms and dashboards to monitor data quality that directly impacts the team’s Key Performance Indicators (KPIs).
* Work closely with global counterparts and system teams to optimize processes through analysis and automation, recommending system improvements.
A Day in the Life
* Manage project accounting setup for Professional Services globally and evaluate solutions for quality, business impact and scalability.
* Leverage appropriate tools and delivery methods based on usage, need and audience.
About the Team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional and enable them to take on more complex tasks in the future.
Experience & Qualifications
* Experience with sales CRM tools such as Salesforce or similar software.
* Experience using Microsoft Excel to manipulate and analyze data.
* Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
Preferred Qualifications
* Experience working within a high‑growth, technology company.
* Experience in finance, business management and sales operations.
* 3+ years managing subcontracting operations and reviewing Statement of Work agreements within a Professional Services or staffing organization.
Amazon Web Services (AWS) is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
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