Job Description
Purpose of the Role
Responsible for the Health & Safety and Project liasing of building works within Eldon Square
Health & Safety & Project Liaison role is a senior, high-profile role encompassing the full array of shopping centre Health & Safety & retailer compliance. The purpose of the role is to lead Health & Safety and Project liaison with Landlord building surveyors and be responsible for Tenant works and Landlord works to the common parts and manage retail delivery for Health & Safety alongside the Technical Services Manager, whilst upholding and delivering exceptional customer experience to enhance customer satisfaction and bring delight to every interaction promoting repeat business.
You will be working with and through the on-site team both within Savills, the asset management team and our brand partners and suppliers. You are responsible for the management of health and safety for contractors, customers, retailers and staff and for upholding the highest level of compliance to policies and procedures.
You will be a very effective people leader who achieves results through team-work and strong relationships with contractors on site. You will be driven by an uncompromising eye for detail every day to achieve world class standards in a unique asset, both in front and back of house areas.
Liaising closely with the Centre Director and Surveyor you will deliver and develop existing and new services in line with the strategic operational objectives, property services agreement, and implicit service level agreement. You will identify and support the development of business opportunities and drive transformational efficiencies proactively and with a strategic approach.
The role also includes the project liaising on large scale projects for mechanical and electrical, fabric and planned preventative maintenance projects. Large scale development and capital expenditure projects are planned for Eldon Square and alongside the Technical Services Manager the H&S and project liaison manager will be required to liaise with the Landlord’s development teams to provide advice re existing services and to also ensure the day to day operation of Eldon Square is not impacted
The Health & Safety & Project liaison role is to manage retail delivery, assist with Major Works and interface with Landlord’s development works
You will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities. You will have the ability to adapt to a fast-paced changing environment, and proactively work alongside Workman – the Landlord’s building surveyor responsible for approving retail delivery, Technical Services & Contractors to deliver projects on time.
Key Responsibilities
Operational Reporting & Analysis
• Ensure robust support to site teams and service partners through the timely preparation and presentation of precise service charge reports, and compliance updates.
• Direct the consolidation of operational data for performance analysis and reporting, guaranteeing that critical insights are available for internal reviews and Savills’ compliance requirements.
Project Liaison
• Lead the management and upkeep of key Health & Safety compliance systems/C-Tracker, property systems ensuring exemplary service delivery and sustained tenant satisfaction.
• Direct day-to-day retail delivery and contractor management, assist and collaborate with project teams on major works to secure timely, budget-compliant execution.
• Manage all Service Charge and Landlord retail delivery for all new brands.
• Ensure proactive maintenance through the diligent management of forward registers
• Assist with all Service charge and major works projects including PPM, and forward funding.
Stakeholder & Supplier Engagement
• Cultivate and sustain strategic relationships with tenants, retailers, contractors, and local community partners to uphold superior service standards.
• Ensuring all service partners consistently meet audit requirements, KPIs, and stringent health & safety standards.
• Steer the ongoing coordination and review of emergency and contingency plans in collaboration with local agencies and CTSA contacts.
Compliance, Health & Safety
• Guarantee that all operational activities are fully compliant with pertinent legislation and align with Savills’ internal standards.
• Supervise the continuous maintenance of the health and safety management system, facilitating regular audits and ensuring requisite accreditations are achieved.
• Monitor and enforce tenant compliance with lease and licensing obligations, ensuring prompt resolution of any discrepancies.
* Manage the C-tracker permit approval system for reviewing permit applications from contractors for required works for the centre / retailers.
Skills, Knowledge and Experience
Person specification: A complex role the Health & Safety & Project Liaison Manager should be able to take charge of and manage projects alongside the Technical Services manager. Mixing a pragmatic and detailed approach balanced with creativity and innovation. Along with the ability to maintain excellent and productive relationships with all parties, client, occupiers, property management team, contractors and sub contractors. Good strategic vision and a strong commitment to customer service is required. In addition candidates should demonstrate the following:
Minimum:
* H&S qualification NEBOSH general certificate or equivalent
* Good understanding of property management
* Proven experience in the management of maintenance contracts and supervision of contractors
* Excellent report writing and communications skills are required and the ability to liaise professionally with clients and colleagues.
* Excellent knowledge of current legislation to include statutory compliance, Health and Safety and Environmental legislation
* Experience of managing a planned preventative management programme, competitive tendering and ensuring value for money
* Experience and knowledge of CAFM and Permit to Works systems
* Knowledge of managing budgets and compiling reports
* Ability to review data and utilise to enable the best outcomes
* Knowledge of processes such as the tender process, mobilisation and contractor management including KPIs
* To play a key role in providing technical advice and guidance to the Asset Management and Property Management team, based on strong knowledge and experience within the industry.