Head of Customer Contact - Repairs
A place to make a difference
Location: Peterborough, hybrid 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday Friday between 8am and 6pm
With over 21,000 homes across the country, were responsible for supporting thousands of customers and their families.
Were proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, theres a place for you at Accent.
About the role
Were looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.
As our Head of Customer Contact Repairs, youll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. Youll also help shape future contact channels an...