Overview
Customer Service Administrator – Manchester M44 5BA
Salary: £12.50 per hour – Mon-Fri 8-5, Office based
Contract Type: Full-time, temporary with ongoing possibility to go permanent depending on performance
Responsibilities
* Respond to customer enquiries via phone, email, and occasionally in person
* Process and manage sales orders, including data entry into internal systems
* Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures
* Manage customer account setup and pricing updates
* Handle billing queries and provide timely resolutions to customer concerns
* Take customer payments (cash and card), ensuring secure and accurate processing
* Maintain accurate records of transactions and assist in reconciling daily banking
* Monitor customer cylinder usage and update holdings where required
* Support sales and operations teams by providing administrative and customer insight
* Identify opportunities to refer customers to the sales team for value-added services
* Maintain a working knowledge of products and services to support customer needs
* Build and maintain strong long-term relationships with customers and agents
* Make proactive outbound contact to selected customers to offer support and resolve queries
* Support stock control through data accuracy and stock system updates
* Escalate complex queries appropriately, ensuring customer issues are followed through
What We're Looking For
* Proven experience in a customer service or administrative role
* Confident communication skills across phone, email, and face-to-face interactions
* A strong focus on accuracy, organisation, and attention to detail
* Ability to multitask and manage workload in a fast-paced environment
* Experience with invoicing, billing systems, or order processing is highly desirable
* Confident handling payments and using point-of-sale or similar systems
* A proactive and positive approach to customer service and problem solving
* Willingness to learn about our products, services, and industry standards
Randstad Business Support is acting as an Employment Business in relation to this vacancy
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