Doncaster Ref: VA3094 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream-a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards - colleague recognition scheme Cycle to work scheme Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training - paid for by the business Opportunities for career progression Join the Steer Automotive Group Customer Service Team - Doncaster Ready to make a real difference from the very first call? At Steer Automotive Group, we're more than repair specialists we're shaping the future of vehicle care. We're looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you're friendly, proactive, and passionate about helping people, this could be the role for you. What You'll Be Doing As the first point of contact after an accident, you'll play a key role in supporting our customers during a stressful time, guiding them with empathy, reassurance, and efficiency. Your responsibilities will include: Handling inbound calls from customers reporting accidents or vehicle damage Logging details accurately and promptly into our claims system Keeping customers informed throughout their claims journey Liaising with insurers, repair teams, and internal departments Managing your own workload while achieving team performance targets What We're Looking For You don't need to be an automotive expert what matters is your ability to deliver outstanding customer care. You'll thrive in this role if you: Communicate clearly and confidently over the phone and by email Stay calm and focused under pressure in a fast-paced environment Approach challenges with empathy and initiative Have strong attention to detail and a proactive mindset Bring previous customer service experience (insurance or automotive is a bonus) Why Join Steer? At Steer, we put people first. We value your skills, support your growth, and provide real opportunities to progress. Here, every call you take truly makes a difference. Take the next step in your career - apply now and steer your future in the right direction.