Join to apply for the Senior Key Account Manager role at Wabtec Corporation.
We are currently looking for our future Senior Key Account Manager based in Wabtec, Lincoln, UK.
Salary: Competitive
Location: LN5 7FD, Lincoln
Contract Type: Permanent, Full-Time
Responsibilities
* Manage and lead a team of key account managers for high-profile OEM customers globally.
* Enhance customer relationships and satisfaction to ensure Wabtec is the supplier of choice.
* Develop and maintain strong relationships with OEM clients, understanding their needs.
* Act as the primary contact for clients, ensuring effective communication.
* Collaborate with internal teams to improve customer experience and satisfaction.
* Analyze customer feedback and monitor satisfaction metrics.
* Develop and implement customer service policies.
* Identify opportunities for new business with existing clients.
* Report on customer service performance to senior management.
Qualifications
* Bachelor's degree in Business Administration, Engineering, Marketing, or related field.
* Proven experience in customer relations or account management, preferably in OEM sector.
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical abilities.
* Proficiency in CRM software and Microsoft Office.
* Ability to work in a fast-paced environment and manage multiple priorities.
* Leadership skills to motivate a team.
* Fluent in English (reading, writing, speaking, listening).
Typical Day
* Develop and maintain relationships with OEM clients.
* Serve as the primary point of contact for clients.
* Collaborate with internal teams to improve customer satisfaction.
* Analyze feedback and monitor satisfaction metrics.
* Develop customer service policies.
* Coordinate with sales for new business opportunities.
* Prepare and present performance reports.
Legal authorization to work in the UK is required; no visa sponsorship available.
Wabtec Corporation is a global provider of transportation equipment, systems, and digital solutions, committed to diversity and inclusion. We are an equal opportunity employer.
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