Job Title: Shift Supervisor
Position Summary
The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.
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Key Responsibilities
Customer Service & Store Experience
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Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
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Maintain a clean, organized, and inviting café environment.
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Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
Operations & Shift Management
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Open and/or close the store following Starbucks’ operational standards and procedures.
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Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
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Manage cash handling processes, including till counts, safe deposits, and register accuracy.
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Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
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Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
Team Leadership & Development
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Provide real-time coaching and feedback to baristas to support their performance and growth.
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Foster a positive team culture built on respect, collaboration, and communication.
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Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
Safety & Compliance
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Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
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Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
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Address and document any incidents, accidents, or operational concerns.
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Qualifications
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Previous retail, customer service, or food service experience required; Starbucks experience preferred.
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Strong leadership skills with the ability to motivate and guide a team.
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Excellent communication and problem-solving abilities.
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Ability to multi-task and remain calm in fast-paced, high-pressure environments.
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Basic math and cash-handling skills.
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Flexible availability, including mornings, evenings, weekends, and holidays.
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Physical Requirements
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Ability to stand for extended periods and move around the store throughout a shift.
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Capability to lift up to 40 pounds.
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Comfort working in a fast-paced environment with frequent customer interaction.
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Why Join Starbucks?
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Opportunities for growth and career development.
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Competitive pay and tips.
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Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).
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A people-first culture that values diversity, inclusion, and community involvement.