Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As a Receptionist, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy.
Key responsibilities
* Greet guests with a warm and professional demeanour, ensuring a positive first impression.
* Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
* Handle phone and email inquiries, providing accurate information and assisting with bookings.
* Work closely with the front-of-house and management team to ensure seamless service.
* Maintain an organized and efficient reception area.
* Assist with special requests and accommodate guest needs whenever possible.
About you
* Previous experience as a Receptionist or Host in a high-quality hospitality environment.
* Exceptional customer service and communication skills.
* Strong organizational skills and attention to detail.
* Ability to multitask and remain calm under pressure.
* A team player with a positive and proactive attitude.
* Proficient in utilizing the Seven Rooms booking system.
The benefits
* Competitive salary.
* Career progression.
* Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
* Wellbeing initiatives.
* Reward and recognition schemes.
* Free welcome lunch for you and a guest.
* 50% restaurant discounts across the group.
* 25% Friends and Family discounts.
* 50% discount on company retail.
* Supplier trips, staff parties and team socials.
* Staff meal during your shift.
* Increased holiday entitlement after three years employment.
* Enhanced parental leave (after one year’s employment).
* Sabbaticals (after three years employment).
* Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At FALLOW, we’re passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
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