Job summary
Senior Booking Co-ordinator
Are you looking for a rewarding role where you can make a real difference to patients' experience of care? We are seeking a Senior Booking Co-ordinator to join our well-established Patient Booking team.
In this role, you will support the smooth scheduling of patient appointments, ensuring treatment is arranged within required timeframes. You'll work closely with clinicians, patients and colleagues across the Trust, so strong communication and negotiation skills are essential. If you are calm, empathetic and confident working on your own initiative, this could be the perfect opportunity for you.
This is an onsite role, with the option for flexible working patterns once training is complete. No two days are the same--it's a fast-paced environment where attention to detail, adaptability and a good sense of humour are key.
We provide full training and ongoing support to help you settle into the role and thrive.
Hours:o Full-time, 37.5 hours per week (9am-5pm)o Part-time hours will also be considered
Main duties of the job
As a Senior Booking Co-ordinator, you will play a vital role in ensuring that all elective patients are admitted efficiently for surgery, in line with national guidelines and the Trust's Patient Access Policy. You will be responsible for managing waiting lists effectively and making confident, well-informed decisions to support timely patient care.
You will communicate these decisions clearly to key stakeholders--including Consultants, Managers, Theatre teams and Nursing staff--helping to maximise the efficient use of Trust resources and ensuring a smooth patient journey from referral to admission.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Details
Date posted
25 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum, pro rata (if part time)
Contract
Permanent
Working pattern
Full-time
Reference number
Job locations
Royal United Hospital NHS Trust
Combe Park
Bath
BA1 3NG
Job description
Job responsibilities
Please see the attached job description and person specification for more information about the role.
Job description
Job responsibilities
Please see the attached job description and person specification for more information about the role.
Person Specification
Knowledge & Experience
Essential
* Experience of working in a customer/patient focused environment
* Understanding of the importance of maintaining confidentiality
* Ability to use computer software to develop operating lists (following formal training)
* Experience dealing with people (customers, patients) over the telephone or in person
* Ability/experience of working under pressure
* Ability to problem solve/use initiative
Desirable
* Experience of dealing with patients appointments
Specific Skills
Essential
* Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
* Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
* Excellent organizational skills
* Prioritises own workload to meet deadlines
* Ability to work as part of a team
Qualifications
Essential
* GuidanceScore Educated to GCSE/O level or equivalent work experience
Person Specification
Knowledge & Experience
Essential
* Experience of working in a customer/patient focused environment
* Understanding of the importance of maintaining confidentiality
* Ability to use computer software to develop operating lists (following formal training)
* Experience dealing with people (customers, patients) over the telephone or in person
* Ability/experience of working under pressure
* Ability to problem solve/use initiative
Desirable
* Experience of dealing with patients appointments
Specific Skills
Essential
* Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
* Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
* Excellent organizational skills
* Prioritises own workload to meet deadlines
* Ability to work as part of a team
Qualifications
Essential
* GuidanceScore Educated to GCSE/O level or equivalent work experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal United Hospitals Bath NHS Foundation Trust
Address
Royal United Hospital NHS Trust
Combe Park
Bath
BA1 3NG
Employer's website
(Opens in a new tab)
Employer details
Employer name
Royal United Hospitals Bath NHS Foundation Trust
Address
Royal United Hospital NHS Trust
Combe Park
Bath
BA1 3NG
Employer's website
(Opens in a new tab)