Summary
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
We are looking for a Senior Client Advisor to join our team in Manchester - Selfridges, The Trafford Centre on a full time permanent contract.
You will be a Gucci brand ambassador responsible for achieving sales objectives by deepening client connections by providing every client with best-in-class service, elevated and unique experience, and strong client relationships. You also aspire to step into the sphere of store leadership by supporting on certain activities related to floor management and store functions.
Job Description
Key Accountabilities
* Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service
* Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
* Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely
* Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
* Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management
* Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store
Key Requirements
* Proven experience in a Supervisor or Senior role within Luxury Fashion
* Excellent commercial awareness and ability to build and maintain a client book
* Passion for fashion and knowledge of luxury fashion products and trends
* High flexibility, strong communication skills and ability to adapt to different customers
* Team-player mentality, ability to work in a fast moving and dynamic environment
* Fluent in English and preferably a second language
Gucci is made of people who are diverse, talented, and unique. You're invited to come and show us the Dream-maker that you are.
Job Type
Regular
Start Date
Schedule
Full time
Organization
Gucci Ltd.