Join the AtkinsRéalis team as a Service Delivery Consultant in our HR People Services Team.
Overview
We are passionate about supporting our business, managers, and employees with all HR processes and systems, ensuring optimal service delivery and customer satisfaction. Our team focuses on continuous system and process improvements, enhancing customer experience through data and engagement, while adhering to SLAs, policies, and compliance requirements.
Your Role
* Support the Senior Service Delivery Consultants in delivering the HR People Services objectives.
* Act as an escalation point for the People Hub and UK HR functions, serving as SME and first point of contact for resolving complex system and process queries.
* Consult on best practice of the HRMS system product, subject matter expert within the HR function (Workday, Oracle & ServiceNow Pro and others).
* Provide HR System consultancy services for future systems development.
* Pro‑actively identify and deliver system improvements to optimise service delivery with business efficiencies and user experience.
* Lead and support HR‑related projects, representing the UK&E region in global forums.
* Deliver training and coaching to the People Hub and wider HR teams.
* Collaborate with HR, IT, and business units to ensure seamless and meaningful employee journeys.
Essential Skills
* Excellent stakeholder communication and relationship‑building skills.
* Strong problem‑solver with technical know‑how, utilising systems and automation to provide solutions to business challenges.
* Analytical mindset, experience in using data analytics to drive solutions to business challenges, presenting proposed recommendations.
* Ability to dig deeper into problems to understand root causes, exploring all possibilities.
* Curious mindset and proactive drive for process and system improvements.
* Effective time management, multi‑tasking and prioritisation skills.
* Strong ability to handle sensitive data within GDPR guidelines with confidentiality.
Desirable Skills
* Experience in a global HR model or an HR shared services environment.
* Project Coordinator experience.
* Experience in Microsoft co‑pilot and AI to support streamlining HR processes, improving service delivery, and enhancing employee experience.
* Experience in undertaking User Acceptance Testing.
Qualifications
* HR and/or Data Analytics qualification preferred or equivalent experience.
* Project Management preferred or equivalent experience.
Reward & Benefits
Competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Training and professional development opportunities, hybrid working culture and flexible holiday allowances.
About AtkinsRéalis
AtkinsRéalis is a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world’s infrastructure and energy systems.
Security Clearance
This role may require security clearance. If necessary, the vetting process will be discussed during interview.
Equal Opportunities Employer
AtkinsRéalis is an Equal Opportunities Employer. We value applications from all backgrounds, cultures and abilities.
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