Overview
Role Overview
As a Business Analyst, you will work as part of cross-functional consulting teams to solve complex business challenges for our clients. You will gather and analyse data, develop insights, and support the design and implementation of strategic and operational solutions. This is a client-facing role requiring strong analytical skills, effective communication, and an ability to work in dynamic environments.
Who is PHRENSOFT LTD?
Phrensoft offer leading IT support in UK market. With an experienced team of IT engineers and an approach entirely focused on your needs, we can deliver the tools, expertise and infrastructure required to help you accelerate business performance. Harnessing new technology can help you grow and boost your competitive edge, but first, it’s essential to recognise what you need to thrive — and that’s where our IT strategy services can help. We recognise that creating a successful IT strategy requires a strong understanding of your business, people, culture, organisational structure and goals. Whether you need help eliminating costly, problematic or wasteful technology or require a ‘second pair of eyes’ to work alongside your internal team and deliver real IT advancements — we can align your IT estate to your organisation’s objectives.
Key Responsibilities
* Work with clients and internal teams to understand business objectives, processes, and challenges.
* Conduct qualitative and quantitative analysis to support business cases, strategic decisions, and operational improvements.
* Develop stakeholder maps, process flows, and business models.
* Assist in designing and documenting new operating models, systems, or processes.
* Support workshops, interviews, and client presentations.
* Translate complex findings into clear, actionable recommendations.
* Work with project managers to track project delivery, risks, and dependencies.
* Support change management and implementation activities as required.
* Stay up to date with industry trends, methodologies, and tools relevant to client challenges.
Skills & Experience
Required:
* 3 to 4 years of experience in business analysis, consulting, or a relevant industry role.
* Proven ability to structure and solve business problems using data and frameworks.
* Strong written and verbal communication skills, experience creating client-facing deliverables.
* Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).
* Experience with business process mapping and analysis (e.g., BPMN, Lean/Six Sigma).
* Familiarity with project delivery methodologies.
Desirable:
* Experience working in consulting or client-facing environments.
* Exposure to sectors such as Financial Services, Healthcare, Public Sector, or Technology.
* Knowledge of tools such as Jira, SQL, or CRM systems.
Qualifications
Bachelor’s or Master’s degree in Business, Economics, Engineering, or a related field.
Professional certifications (e.g., BCS Business Analysis, PMI-PBA, Agile BA) are advantageous.
Location & Hours
This role is fully remote, however, the right candidate will be happy to occasional travel to different locations in the UK for client meetings. Our hours of work are 8.30-5.30pm, however, if you are interested but are looking for alternative hours/days, please talk to us about your requirements and if we can accommodate them, we will!
Why should you apply?
In return for your commitment, you will join a fun and supportive organisation, where our employees have individual accountability and autonomy to grow their careers. If you have a passion for attending networking events, discovering different ways to generate your business, your ideas will be listened and where appropriate they will be implemented. We will also give you full support, training and coaching to help you achieve your goals and in return for your hard work and commitment we’ll invest in your development, celebrate your success and reward you with the below:
* Competitive base salary
* Employee Development Programme (Take certifications and IT related Skill courses)
* 23.5 day’s annual leave
* Healthy Breakfast Mondays – we will give you the best start for a successful week!
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