Role Overview:
The successful candidate will work from our Pennyburn office in Derry and will be responsible for the coordination of annual boiler services and heating breakdowns for both our Housing Association clients and our private customers. They will manage the distribution of the works to our Maintenance Engineers through our internal booking system.
Reports to: Branch Manager
Direct Reports: N/A
Working Hours:
· Monday – Friday
· 9am – 5pm
Additional Benefits:
· Pension
· Life Assurance (T&C apply)
· Health Cash Plan Membership.
· Onboarding Bonus of £1,000 (T&C apply)
Roles & Responsibilities:
· Deal with any enquires from private customers and internal Managers and staff.
· Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
· Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard.
· Maintain the Company's internal IT system, Accuserv, to ensure all information is accurate and up to date.
· Collate accurate information for Supervisors/Managers as required.
· Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
· Answer calls without delay
· Any other duty as deemed appropriate by management
Personnel Specification:
Essential Criteria:
· Experience in an Office Based Customer Service role
· Experience of Microsoft Office, in particular Excel
Desirable Criteria:
· 12 months experience in an office based customer service role
· Experience planning and organising works for site based staff
Personal Characteristics:
· Excellent communication skills
· Excellent organisational skills
· Ability to use own initiative
· Ability to work as part of a team
· Flexibility to work in other locations as required
The H&A Group are an equal opportunities employer.
Job Types: Full-time, Permanent
Benefits:
* Bereavement leave
* Company pension
* Health & wellbeing programme
Work Location: In person