Job Overview
RELIEF Retail Security Officer
Locations: Camberley, Basingstoke, Bracknell, Slough areas
Pay: £14.38 per hour • Paid breaks
Retail experience is essential. Must have a full UK driving licence and own vehicle as travel includes circa 30 miles radius each way.
Shifts: Various times (between Monday – Saturday 08:00 and 22:00, Sunday 10:00-17:00) - must be flexible to work any day/time. Minimum 8-hour contract (permanent weekly shift, Saturday 9 hour shift in Camberley).
Better places, thriving communities. This is a relief role covering sickness and holiday absences, so you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Joining details: Since 1987, Mitie has 80,000 employees and operates as a leading facilities management and professional services company.
We are an inclusive employer and welcome applications from all suitable candidates.
Job Responsibilities
You are required to provide safety and security to our customer's property, people and assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors, and undertake additional training for continuous self-development, upholding Mitie and client reputations.
As this is a relief role covering sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Main Duties
* Use ASCONE to maintain the security of the site
* Conduct regular patrols of the site
* Deliver customer service to both staff and visitors
* Support staff with any reasonable request
* Ensure the relevant reports are completed for accurate information
Training
Complete all required competency training and undertake additional training to ensure continuous self-development as directed by the Operations Manager. Renew your licence 16 weeks before expiry.
Security and Health & Safety
* Identify and report Health & Safety hazards on site
* Stay alert to threats or changes in the work environment and take appropriate actions to reduce disruption, loss or damage
* Deliver customer service to diffuse situations and avoid escalation
* Maintain professional conduct in challenging situations
* Record incidents accurately in the on-site system
* Call emergency services and Control Room to report serious incidents
What We Are Looking For
* Valid Door Supervisor SIA Licence
* Excellent customer service and communication skills
* Ability to connect with store teams quickly
* Self-starter, able to act without direction
* Report writing skills
* Ability to work well under pressure
Benefits and Diversity
Market-leading flexible benefits scheme including virtual GP, Salary Finance options, Choices platform for flexible benefits (dental insurance, shopping, tech purchases, etc.), MiDeals discounts, cycle-to-work, life cover, save-as-you-earn, and Mitie Matching Share Plan. Recognition through Mitie Stars with monthly cash prizes and potential top prize.
We are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process, please let us know by emailing us.
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