Certificate Centre Officer
Responsibilities
Principle duties include processing certificate orders for birth, death, marriage and civil partnership certificates in Kent; advising the public on requirements and standards for obtaining copy certificates; scanning register entries using registration databases and hand writing certificates; answering general enquiries from customers and providing highest standards of customer care to both internal and external customers.
You will be required to provide an excellent level of customer service dealing with customers face to face, over the telephone or via e‑mail. You should be able to communicate effectively and have excellent organisational skills. You will need legible handwriting and proficiency in Internet packages, Microsoft Word, Excel and Outlook. You should be able to prioritise to meet deadlines, be flexible and a team player.
This post will be based in Tunbridge Wells. Working days required are Monday, Tuesday, Thursday and Friday.
The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Contact Details
Jane Collins
03 000 414 003
jane.collins@kent.gov.uk
About the Company
Work that works for you and us – let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Job Details
* Salary £26,822 pro rata
* Contract type: Permanent Part Time
* Working hours: 29.6 hours per week
* Location: The Mansion House, Grove Hill Road, Tunbridge Wells, United Kingdom
* Job category: Administration/Business Support
* Job reference: REF/TP/46624/14759
* Closing date: 17 June 2026
Interview
Interview date for this post will be on the 30th June 2026.
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