Customer Service Representative
Location: Nantwich
Duration: Temporary
Hours: Monday - Friday, 8am- 4:30pm
Pay Rate: £15.40ph
Key Responsibilities:
* Process customer orders in a timely and accurate manner
* Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
* Retain a good working relationship with all internal and external customers and suppliers
* Escalate issues with middle and senior management accordingly
* Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
* Demonstrate a strong working knowledge of all products and services
* Liaise with internal departments to resolve queries on order amendments and execution
* Investigation of stocks and movements, and customer complaints
Key Experience Required:
* To have a “can do” attitude when resolving issues
* To be excellent with internal stakeholder management and communication
* To be approachable, and communication with customers effectively
* Computer skills on Microsoft Office and ERP systems
If you are interested in this position please apply directly or email your CV over to EllieCkpir.co.uk. You can also call Ellie on 01270589943.
INDCOM