Order Processing/Customer Accounts – Global Manufacturing
Location: Bedford
Hours: Monday to Friday, Full-Time
Type: Permanent
Salary: £28,000 + Attractive Benefits + End-of-Year Performance Bonus
This client seeks a detail-driven customer service professional with a passion for delivering customer excellence in a global operation. Due to continued growth there is an urgent requirement to source an additional business-focused Order Processing/Customer Accounts specialist, responsible for supporting high-value clients across the global manufacturing sector.
Key skills and responsibilities:
Managing complex customer accounts and high-value order processing across international supply chains
Coordinating customer forecasts and ensuring timely, accurate reporting working with Salesforce CRM and SAP ERP systems
Running detailed spend reports via Excel and performing advanced data analytics to support strategic decision-making
Collaborating with internal teams to streamline workflows and ensure seamless customer experiences
Acting as a key liaison for client communications, delivering articulate and professional responses across all channels
Managing extensive email communication between the customer, supply chains, manufacturing and distribution
Candidate requirements:
Minimum 3 years’ experience in a customer account role within global manufacturing
Proven expertise in supply chain coordination and order management
Advanced working knowledge of SAP ERP, Salesforce CRM, and Microsoft Excel
Strong analytical skills with the ability to interpret complex data sets
Exceptional verbal and written communication skills, with a confident and professional approach
What’s on offer
Be part of a small, agile team where your contributions make a real impact
Enjoy a supportive work environment that values precision, initiative, and collaboration
Benefit from a competitive salary, a comprehensive employee benefits scheme to include 25 days holiday, bank holidays, regular performance reviews, health and wellbeing scheme and an end of year performance-related bonus