Required Skills and Experience:
* 10+ years of hands-on experience in ITSM processes.
* 5+ years of proven track record leading service design, transition, or assurance processes in large organisations.
* ITIL 4 Managing Professional or Strategic Leader certification preferred.
* Experience in governing and leading large scale IT transformation projects.
* Ability to lead process governance, reporting, and compliance.
* General conceptual understanding of IT infrastructure and applications, project management, and SDLC.