Overview
Senior Operational Readiness Manager at Unum UK
Location: Dorking or Basingstoke (hybrid, 3 days per week)
Reporting To: Head of Group Policy Servicing
Job Posting End Date: September 18
The Role
Senior Operational Readiness Manager to deliver strategic leadership in the design and execution of operational readiness strategies, building and embedding a scalable model so Group Policy Servicing operations and delivery teams are equipped for future-focused operational changes.
What will you be doing?
* Develop and implement comprehensive operational readiness plans aligned with the business strategy and future growth.
* Lead and manage high-performing teams, ensuring capability and competence across all roles.
* Lead change management efforts, enabling successful adoption.
* Assess critical operational areas, ensure testing coverage and effective risk mitigation.
* Monitor and report metrics post-implementation, measure effectiveness and identify improvement areas.
What will you bring? / Qualifications
Unum UK is looking for a Senior Operational Readiness Manager to deliver strategic leadership in the design and execution of operational readiness strategies, driving changes to support the overarching strategy. Strong strategic thinking, excellent communication, and the ability to build relationships across all levels and functions are essential.
* Proven ability to lead and develop high-performing teams, ensuring capability and competence.
* Knowledge of change management methodologies for seamless adoption and transition.
* Experience in process optimisation, scalability and efficiency improvements.
* Expertise in system deployment and process integration, ensuring continuity and minimal disruption.
* Strong knowledge of regulatory and internal compliance standards, including risk management frameworks.
Benefits
* Competitive Bonus
* Car allowance
* Private Medical Insurance
* Pension scheme
* Life, medical, and income insurance
* Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
* 27 days holiday with the option to buy and sell up to 5 days (plus Bank Holidays)
* Salary sacrifice electric car scheme with free on-site electric chargers
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We offer a supportive, inclusive environment with opportunities for charity and volunteer work, and career growth.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company
Unum UK
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Referrals increase your chances of interviewing at Unum UK by 2x
Guildford, Reading, Frimley, Bracknell, Newbury, Wallingford, Andover, Winnersh, Lower Eashing – various UK locations and remote/hybrid options
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