Our client, a leading provider of housing solutions, is seeking a Large Sites Housing Officer to cover the London and South East area. The Large Sites Housing Officer plays a key role in ensuring that all properties within the large sites portfolio meet contractual standards and comply with statutory regulations. Also responsible for safeguarding Service Users and ensuring that accommodation is safe, habitable, and fit for purpose in accordance with contractual obligations.
Responsibilities
* Monitor service quality and ensure safeguarding concerns and complaints are followed up appropriately.
* Support subcontractor staff and promote effective collaboration with internal teams, including Safeguarding and Service Centre.
* Conduct regular property audits and inspections, ensuring compliance with health, safety, and contractual standards.
* Ensure timely and accurate welfare checks are completed for all Service Users, with priority given to vulnerable individuals.
* Review documentation, compliance reports, and service standards across subcontractors and internal teams.
* Maintain up-to-date property certifications and manage resolution of defects and non-conformances.
* Liaise with UKVI and other statutory bodies during inspections and respond to their queries when required.
* Support onsite staff in delivering key services to Service Users, including registration with GPs and schools.
* Ensure induction and ongoing training of subcontractor staff is completed and recorded.
* Collaborate with local stakeholders and support agencies, maintaining effective relationships to support contract delivery.
Qualifications
* Thorough understanding of safeguarding principles and procedures.
* Familiarity with contractual obligations, housing standards, and health & safety regulations.
* Proven experience in conducting property inspections, audits, and ensuring service quality.
* Effective communicator with strong interpersonal skills.
* Skilled in problem‑solving and confident in making sound decisions.
* Highly organised with excellent time management.
* Strong administrative skills, including accurate report writing and record‑keeping.
* Proficient in using IT systems and software applications.
* Compassionate and empathetic approach to supporting vulnerable individuals.
* Full, valid UK driving licence required; candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS check and Counter Terrorism Clearance check, in accordance with the responsibilities of the role.
Benefits
* 25 days annual leave plus bank holidays.
* Health Membership.
* Life cover.
* 6-month probation period.
* 4% employer and 4% employee pension contribution.
* Laptop, phone, and other equipment as needed.
* Employee Assistance Programme.Referral scheme.
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